At Elenorra, we are committed to delivering your orders in a timely and efficient manner. Below, you'll find all the details regarding our shipping process.
SHIPPING DESTINATIONS
We ship worldwide.
SHIPPING COST
We offer free shipping worldwide.
PROCESSING TIMES
We dispatch orders between Monday and Friday. It takes around 1 to 5 business days for the order to get dispatched after receiving your order confirmation email. Please allow extra time during holidays and sale seasons. You will be notified via email once your order has been dispatched along with tracking details.
Furniture, bulky items, and made-to-order or custom pieces may require a longer processing time. These items are typically produced on demand to ensure exceptional quality and to reflect our commitment to environmental sustainability.
Please note that due to a temporary delay, orders placed between Saturday, 27 September and Thursday, 2 October may require a few extra days for dispatch. We appreciate your understanding and patience during this time. Normal shipping times will resume shortly.
SHIPPING TIMES
After your order has been processed, it takes around 3 to 10 business days for the item to be delivered. There can be delays beyond our control such as customs and postal service delays or an increase of gift parcels being shipped during the holidays and sale seasons may cause delays which might take up to 21 business days for shipment.
Furniture, bulky items, and made-to-order or custom pieces may require 4 to 8 weeks for delivery after shipping confirmation. This is typically due to special handling or freight requirements. Delays due to external factors such as customs or transportation availability may occasionally extend the timeframe to 12 weeks from the shipping date.
Multiple item orders may ship separately, if you notice this with your order, this is normal and all your pieces are coming. Our inventory is held in more than one location, this means that in some instances items will have to be sent from separate warehouses. For multi-piece orders, each parcel will have a separate tracking number.
If you are unsure about the estimated shipping time for an item, please contact us for more information.
Please note that some orders may be dispatched from our overseas warehouse, depending on local stock availability. Custom orders are dispatched from our overseas warehouse.
TRACKING
For standard courier deliveries, you can use your allocated courier’s website and your consignment number to track your goods. Please allow 24–72 hours for tracking information to become live. During this period, our customer service team will not be able to provide updates on the whereabouts of your goods.
Some products may be shipped from our overseas warehouse, depending on stock availability in Australia.
DELIVERY:
The customer must provide a correct and complete delivery address with delivery instruction as required. We are not responsible for delays attributable if this is not complied with. If the transport company returns the order, the customer will not be able to cancel their order and will have to provide us again with a valid and complete address to receive their order. Any additional costs resulting from an incorrect address provided by the customer will be payable by the customer.
Please ensure all order details are accurate to avoid any delays or issues with your delivery.
In most cases, items will be left in a safe place at the delivery address if no one is home. However, in some circumstances, the parcel may be taken to the local post office for collection.
If an order is not collected in time and is returned to us, the customer will be responsible for:
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The original delivery cost
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A 20% cancellation/restocking fee
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Any additional shipping costs for resending the order (if applicable)
We recommend tracking your parcel and collecting it promptly to avoid these charges.
Bulky order will be delivered to the curbside at the front of the residence. Elenorra will not be responsible for delivering inside the residence or for carrying items up stairs or elevators. Additionally, Elenorra will not unpack the merchandise nor cover any costs related to waste disposal.
Certain items, such as floor lamps, will be delivered in separate packages. If the packages do not arrive at the same time, there’s no need to worry — the remaining items should be delivered shortly.
For the safe and efficient unpacking of your product, we recommend using personal protective equipment (PPE) such as gloves, safety glasses, and potentially other items depending on the nature of the product.
Once a package is marked as delivered, it is the customer's responsibility to contact the carrier if the parcel is not received. Elenorra will not be responsible for lost parcel or stolen parcels once it is marked as "delivered".
WE RECOMMEND THAT ALL HARDWIRED ELECTRICAL ITEMS BE INSTALLED BY A QUALIFIED LICENSED ELECTRICIAN.