Shipping Policy

At Elenorra, we are committed to delivering your orders in a timely and efficient manner. Below, you'll find all the details regarding our shipping process.

SHIPPING DESTINATIONS 

We ship worldwide.

SHIPPING COST

We offer free shipping worldwide.

PROCESSING TIMES

It takes around 1 to 3 business days (excluding weekends and holidays) for the order to get processed after receiving your order confirmation email. Some exceptions may apply during busy periods such as holidays and promotions. You will be notified via email once your order has been dispatched along with tracking details. 

Bulky items and some made-to-order items may require a longer processing time.

SHIPPING TIMES

After your order has been processed, it takes around 3 to 7 business days  for the item to be delivered. There can be delays beyond our control such as customs and postal service delays or an increase of gift parcels being shipped during the holidays may cause delays which might take 6–12 business days for shipment.

Some of our larger items can take 21-30 days. We do everything we can to get your order to you within the estimated timeframe, however in some instances homewares items are made to order or slower freight services are utilised, leading to longer shipping times.

Multiple item orders may ship separately, if you notice this with your order, this is normal and all your pieces are coming. Our inventory is held in more than one location, this means that in some instances items will have to be sent from separate warehouses. For multi-piece orders, each parcel will have a separate tracking number.

If you are unsure about the estimated shipping time for an item, please contact us for more information.