At Elenorra, we are committed to delivering your orders in a timely and efficient manner. Below, you'll find all the details regarding our shipping process.
SHIPPING DESTINATIONS
We ship worldwide.
SHIPPING COST
We pride ourselves on offering worldwide free shipping on all orders, ensuring a seamless shopping experience for our customer.
PROCESSING TIMES
We dispatch orders between Monday and Friday. It takes around 1 to 5 business days for the order to get dispatched after receiving your order confirmation email. Please allow extra time during holidays and sale seasons. You will be notified via email once your order has been dispatched along with tracking details.
Furniture, bulky items, and made-to-order or custom pieces may require a longer processing time.
Please note that due to a temporary delay, orders placed between Saturday, 27 September and Friday, 3 October may require a few extra days for dispatch. We appreciate your understanding and patience during this time. Normal shipping times will resume shortly.
SHIPPING TIMES - Australia
After your order has been processed, it takes around 3 to 10 business days for the item to be delivered.
Furniture, bulky items, and made-to-order or custom pieces may require 4 to 12 weeks for delivery after shipping confirmation. This is typically due to special handling or freight requirements.
If you are unsure about the estimated shipping time for an item, please contact us for more information.
Multiple item orders may ship separately, if you notice this with your order, this is normal and all your pieces are coming. Our inventory is held in more than one location, this means that in some instances items will have to be sent from separate warehouses. For multi-piece orders, each parcel will have a separate tracking number.
Please note that some orders may be dispatched from our overseas warehouse, depending on local stock availability. Custom orders are dispatched from our overseas warehouse.
SHIPPING DELAYS
While we strive to ensure timely delivery, please note that unforeseen circumstances such as weather conditions, customs clearance, or carrier delays may occasionally impact delivery times. We will do our best to keep you informed of any changes; however, we cannot be held responsible for delays caused by factors beyond our control.
Please also note that during holiday periods and sale seasons, processing and delivery times may be longer than usual due to high demand and increased workload on shipping carriers. We appreciate your understanding and patience.
TRACKING
For standard courier deliveries, you can use your allocated courier’s website and your consignment number to track your goods. Please allow 24–72 hours for tracking information to become live. During this period, our customer service team will not be able to provide updates on the whereabouts of your goods.
USA DELIVERIES
You’ll receive a dispatch confirmation email with tracking details once your order is on its way. For deliveries to the USA, please allow a minimum of 2 weeks for transit.
Please note that all international sales are final, except in cases where an item is faulty, due to the high carbon footprint associated with processing and shipping international returns.
SHIPPING INFORMATION AND DELIVERY ISSUES
Please ensure all order details are accurate to avoid any delays or issues with your delivery. We use the address and information you provide at checkout for shipping and cannot modify it once items are dispatched.
The customer must provide a correct and complete physical delivery address and phone number. We are not responsible for delays attributable if this is not complied with. If the transport company returns the order, the customer will not be able to cancel their order and will have to provide us again with a valid and complete address to receive their order. Any additional costs resulting from an incorrect address provided by the customer will be payable by the customer. It is the customer’s responsibility to arrange delivery and contact the courier directly if there is any change in circumstances.
In most cases, items will be left in a safe place at the delivery address if no one is home. However, in some circumstances, the parcel may be taken to the local post office for collection. Any additional costs incurred due to the customer not collecting the parcel from the post office within the required timeframe will be payable by the customer. This may include: the original delivery cost, a 20% processing fee, any additional shipping costs for resending the order (if applicable).
We recommend tracking your parcel and collecting it promptly to avoid these charges.
Bulky order will be delivered to the curbside at the front of the residence. Elenorra will not be responsible for delivering inside the residence or for carrying items up stairs or elevators. Additionally, Elenorra will not unpack the merchandise nor cover any costs related to waste disposal.
Certain items, such as floor lamps, will be delivered in separate packages. If the packages do not arrive at the same time, there’s no need to worry — the remaining items should be delivered shortly.
Once a package is marked as delivered, it is the customer's responsibility to contact the carrier if the parcel is not received. Elenorra will not be responsible for lost parcel or stolen parcels once it is marked as "delivered".
UNPACKING
For the safe and efficient unpacking of your product, we recommend using personal protective equipment (PPE) such as gloves, safety glasses, and potentially other items depending on the nature of the product.
DAMAGED PARCEL
If your package appears to be damaged upon delivery, please take clear photos and a short video while opening the parcel, ensuring the shipping label is clearly visible. This documentation is required to submit a claim with the courier.
Please forward the photos and videos to us as soon as possible so we can assist you in lodging the claim and arranging a resolution.
WE RECOMMEND THAT ALL HARDWIRED ELECTRICAL ITEMS BE INSTALLED BY A QUALIFIED LICENSED ELECTRICIAN.