At Elenorra, we are committed to delivering your orders in a timely and efficient manner. Below, you'll find all the details regarding our shipping process.
SHIPPING DESTINATIONS
We ship worldwide.
SHIPPING COST
We offer free shipping worldwide.
PROCESSING TIMES
We process orders between Monday and Friday. It takes around 1 to 4 business days (excluding weekends and holidays) for the order to get processed after receiving your order confirmation email. Please allow extra time for your order to be processed during holidays and sale seasons. You will be notified via email once your order has been dispatched along with tracking details.
Bulky items (including furniture, floor lamps, ceiling lamps and rugs) and some made-to-order items may require a longer processing time. Please note that in most cases, bulky items are manufactured on demand to ensure the quality of our products and to promote environmental sustainability.
SHIPPING TIMES
After your order has been processed, it takes around 3 to 10 business days for the item to be delivered. There can be delays beyond our control such as customs and postal service delays or an increase of gift parcels being shipped during the holidays and sale seasons may cause delays which might take up to 21 business days for shipment.
For large or bulky items, please expect a 4 to 8 week delivery time after shipping confirmation. We do everything we can to get your order to you within the estimated timeframe, however in some instances our products are made to order or slower freight services are utilised, leading to longer shipping times. Delays due to external factors such as customs or transportation availability may occasionally extend the timeframe to 12 weeks from the shipping date.
Multiple item orders may ship separately, if you notice this with your order, this is normal and all your pieces are coming. Our inventory is held in more than one location, this means that in some instances items will have to be sent from separate warehouses. For multi-piece orders, each parcel will have a separate tracking number.
If you are unsure about the estimated shipping time for an item, please contact us for more information.
As previously stated on our website, all orders placed between 15th January and 31st January are subject to an additional 2-3 week delay, on top of the shipping times listed above, due to our ongoing warehouse relocation.
All orders placed between 1st February and 6th February are subject to an additional 1-2 week delay. We apologize for the inconvenience and appreciate your patience during this time.
TRACKING
For standard courier deliveries, you can use your allocated courier’s website and your consignment number to track your goods. Please allow 24–72 hours for tracking information to become live. During this period, our customer service team will not be able to provide updates on the whereabouts of your goods.
DELIVERY:
The customer must provide a correct and complete delivery address with delivery instruction as required. We are not responsible for delays attributable if this is not complied with. If the transport company returns the order, the customer will not be able to cancel their order and will have to provide us again with a valid and complete address to receive their order. Any additional costs resulting from an incorrect address provided by the customer will be payable by the customer.
Please ensure all order details are accurate to avoid any delays or issues with your delivery.
In most cases, items will be left in a safe place at the delivery address. In some circumstances it will be taken to the post office. If orders aren't collected on time, the customer will not be able to cancel their order. Any additional shipping costs will be payable by the customer.
Bulky order will be delivered to the curbside at the front of the residence. Elenorra will not be responsible for delivering inside the residence or for carrying items up stairs or elevators. Additionally, Elenorra will not unpack the merchandise nor cover any costs related to waste disposal.