Product information

We ship free of charge to Australia.

Orders will be dispatched within 1–3 business days after being placed. Delivery typically occurs within 3–7 business days after dispatch.

Bulky items and some made-to-order items may require a longer processing time.

There can be delays beyond our control such as customs and postal service delays or an increase of gift parcels being shipped during the holidays may cause delays which might take 7–12 business days for shipment. Some of our larger items can take 21-30 days.

If you are unsure about the estimated shipping time for an item, please contact us for more information at info@elenorra.com

At Elenorra, we are committed to offering premium quality products that combine exquisite craftsmanship, exceptional materials, and timeless design, ensuring every piece enhances your home for years to come.

If you are not 100% satisfied with your purchase, you can either return your item for a refund or exchange it for something else. To be eligible for a refund your item must be unused and in the same condition unless faulty/broken, you must have received the wrong item, your item arrived broken, your item was lost in transit.

Please message us about sizing or getting different pictures, as we try to avoid unnecessary returns to help minimize our environmental impact. See all our return conditions in the return policy page.

Our high quality standards ensure each product is crafted with the finest materials and meticulous attention to detail. Each piece is built to last.

We partner with trusted payment providers to ensure your transaction are safe and secure. You are also covered by our 30-days refund guarantee for added peace of mind.