At Elenorra, we respect the intellectual property rights of others and are committed to complying with applicable copyright and trademark laws, including the Digital Millennium Copyright Act (DMCA) / ACCC.
Elenorra operates as an inderpendant online retailer, sourcing products from a variety of third party global suppliers. We do not manufacture, design, or brand the products sold on this website unless explicitly stated.
All trademarks, logos, product names, designs, and content displayed on our website are the property of their respective owners. Any references are used for descriptive purposes only and do not imply affiliation, endorsement, or sponsorship unless explicitly stated.
Reporting Intellectual Property Concerns
If you believe that any content or product listed on our website infringes your intellectual property rights, we encourage you to contact us promptly (info@elenorra.com) so we can investigate and take appropriate action.
To submit a DMCA or intellectual property complaint, please provide the following information:
- A clear description of the copyrighted work, trademark, or design you believe has been infringed
- The direct URL(s) of the product or content in question
- Your full name, company (if applicable), mailing address, phone number, and email address
- A statement confirming you have a good faith belief that the use is not authorised
- A statement, under penalty of perjury, that the information provided is accurate and that you are the rights holder or authorised to act on their behalf
- Your electronic or physical signature
Our Response Process
We take all intellectual property claims seriously. Upon receiving a valid notice, we will:
- Review the claim promptly
- Investigate the matter in good faith
- Remove or disable access to the content where appropriate
We aim to resolve all concerns as quickly and fairly as possible.
Good Faith & Transparency
Elenorra operates with a commitment to transparency and integrity. If any issue arises, we encourage open communication and will work collaboratively to reach a fair resolution.